RETURN & REFUND POLICY

At Maison de Leather, we take great pride in the quality and craftsmanship of our leather goods. If you are not completely satisfied with your purchase, we are here to help you with a fair and transparent refund policy.

Eligibility for a Refund

• Refunds are available for unused, unworn and undamaged items returned within 14 days of delivery.
• Items must be in their original condition and packaging, with all tags intact.
• Custom or made-to-order products are non-refundable, unless they are damaged or defective.

Refund Process

• To initiate a return, please email info@maisondeleather.com.au with your order number and reason for return.
• Our team will provide return instructions and shipping address.
• Once we receive and inspect your returned item, we will notify you of the acceptance or rejection of your refund.

Refund Timeline

• If approved, your refund will be processed to your original payment method within 5-10 business days.
• Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.

Return Shipping

• Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
• We recommend using a trackable shipping service to ensure your return is received safely.

Non-Refundable Items

• Gift cards, final sale items, and custom leather goods are non-refundable.
• Refunds will not be given on any items returned after 14 days of delivery without prior approval

All items are carefully packaged to protect your leather goods during transport, preserving their shape and finish.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us with photos and order details within 48 hours of delivery. We will arrange for a replacement or full refund as appropriate.

For any questions or assistance, please contact us at info@maisondeleather.com.au. We are committed to ensuring that your experience with Maison de Leather is nothing shorto fexceptional.